Job Details

Spanish-Speaking Banking Service Representative

Join to apply for the Spanish-Speaking Banking Service Representative role at MCI.

Job Overview: MCI, a leading Business Process Outsourcing (BPO) company, is hiring customer service representatives to support inbound and outbound financial services projects. The role involves interacting directly with bank customers to provide product and account information, resolve issues, and answer questions regarding bank processes.

Responsibilities include:

1. Handling inbound customer calls courteously and professionally, including email and live chat.
2. Understanding customer needs and resolving issues efficiently.
3. Escalating complex issues to appropriate staff or management.
4. Ensuring first call resolution through effective problem-solving.
5. Following client processes and maintaining accurate CRM records.
6. Documenting call resolutions accurately and complying with confidentiality requirements.

Qualifications:

• Must be 18 years or older.
• High School Diploma or equivalent.
• At least three years of contact center experience and one year in customer service.
• Ability to multi-task across multiple systems while speaking with customers.
• Typing speed of 30-45 WPM.
• Fluent in English (reading and speaking).
• Proficiency with Windows applications and basic Microsoft Office skills.
• Excellent communication and interpersonal skills.
• Customer-oriented attitude, reliable, and punctual.

Preferred Qualifications:

• Associate Degree or higher.
• Experience in banking or financial services.
• Bilingual in Spanish (highly beneficial).

Additional Requirements:

• Authorized to work in the country.
• Willingness to undergo background checks and drug screening.

This role offers paid training, full-time and part-time options, and multiple schedules. MCI provides a comprehensive benefits package, including PTO, health benefits, retirement plans, and opportunities for career growth.

To be considered, complete an application on the company's careers page, including screening questions and a pre-employment test.