Job Details

The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers. Essential Functions of the Role. Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience. Interacts regularly with other areas and departments to provide information on patient delays and schedule changes. Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt ac...Representative, Customer Service, Behavioral Health, Retail, Healthcare, Patient