Job Details

* Locate and identify responsible parties through multiple channels and resolve past due amounts by negotiating payments, payment arrangements or other delinquency curing transactions a borrower may be eligible for.

* Identify reason(s) for delinquency

* Educate borrowers and co-borrowers about their payment obligation and the terms of their loans.

* Convey the consequences of non-payment to borrowers and co-borrowers.

* Create financial, administrative, and maintenance transactions

* Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).

* Prepare periodic summary reports for management review

* Other duties as assigned

Physical Requirements:

* Must be able to remain in a sitting stationary position for extended periods of time

* Ability to lift up to 25 lbs

* Constantly operate a computer and other office machinery

FNBT is an equal opportunity employer.

* At least 18 years of age

* High School Diploma or Equivalent

* Associate or Bachelor Degree preferred

* At least 2 years of consumer collections in a tested FDCPA compliant call center environment.

* Working knowledge of Microsoft Office

* Good communication skills

* Experience in customer service and direct contact with customers

* Must successfully pass background investigation

* Must be able to get along with co-workers and work effectively in a team environment