Job Details

Job Title : Patient Service Representative

Location : Temple, TX 76502

Duration : 06 Months

Shift Details : On-Site

Job Description:

• Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution.
• Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
• Verifies insurance coverage or determines patient self-pay responsibility and provides cost information.
• Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. Interprets physician orders to schedule appointments and ancillary tests.

MINIMUM REQUIREMENTS ADDENDUM

• Must pass PSS or CCS training program and successfully complete competency exam to maintain position.

Experience Preference: Prior customer service experience is strongly preferred