Job Details

Position Summary

Are you passionate about people and love creating exceptional customer experiences? As a Universal Banker at Horizon, you'll be the welcoming face and helpful voice our customers count on every day. Our frontline team embodies the Bank's culture of YES-delivering solutions, building relationships, and making banking easy and enjoyable for everyone who walks through our doors.

You'll play a key role in the branch operations team, collaborating across departments to support customer requests and branch initiatives. This role is perfect for someone who brings positivity, strong communication, and a commitment to teamwork and accuracy.

We're looking for energetic, service-driven individuals to join our Holland branch team. This is an in-person position where every day offers the chance to connect, grow, and make an impact.

WHAT WILL I DO?

As a Universal Banker, you'll wear a lot of hats - assisting customers with transactions, answering questions, and opening new accounts - all while making sure every interaction reflects our culture of YES. You'll get to know our systems inside and out, collaborate with your team, and help ensure the branch runs smoothly each day. Here's what the role includes:

• Greet customers and visitors, both in person or over the phone, with a friendly, professional approach, and connect them with the right resources when needed.
• Support customers with day-to-day needs, from answering questions about their accounts to helping them navigate our full range of products and services.
• Play a key role in building lasting relationships with customers by learning their needs, earning their trust, and offering helpful solutions.
• Open new accounts while ensuring all required documentation is collected and regulatory requirements are met.
• Assist with a variety of banking services, including debit card requests, safe deposit box access, check orders, and account updates.
• Step in on the teller line when needed to process deposits, withdrawals, loan payments, and other transactions with accuracy and care.
• Help manage incoming calls, take messages, provide information, and ensure calls are routed to the appropriate team members.
• Other duties as assigned and/or taken on.

AM I THE RIGHT FIT?

We are searching for professionals who have had proven success in their past careers, are self-motivated, and have a great attitude to join our team. Bonus: you have cash-handling and customer service experience!

Specific requirements include:

• Minimum: BA/BS and 2+ years of banking experience; or the equivalent combination of education and experience, which demonstrates the knowledge, skills, and abilities to perform the job duties of this position.
• Optimistic, internally motivated, team-oriented personality; and,
• Ability to make decisions, create change, and help grow a company - while growing yourself.

why horizon?

We're not just your ordinary bank - we have something special here at Horizon. Our charter dates back to 1905, giving us over a century of experience serving Central Texas. We pride ourselves on creating lifelong customer relationships and business partnerships and have a reputation for an unwavering commitment to our teams, our communities, and our customers.

Thanks to our diverse, energetic team, Horizon continues to grow and succeed:

• #1 locally owned bank according to Austin Business Journal 2020 Power Rankings.
• Top 40 community banks nationwide by S&P Global Market Intelligence.
• 2024 top 10 community bank according to American Bankers Association.
• 2020 & 2021 Thriving Together recipient for outstanding company Wellness Program. Learn more about our benefit package below!

We're proud of where our teams have gotten us and can't wait to see where you will take us next!

WHAT DOES IT MEAN TO BE ON THE HORIZON TEAM?

Our commitment to our employees goes beyond base pay-it includes the tangible things like salary, benefits, and special employee programs such as training & development, wellness, and flexible sick time. Equally important are the intangible factors like challenging work, a community focused mindset, and the opportunity to grow professionally. We do not hire resources; we invest in people.

Benefits available to you include:

• Health coverage options including Medical, Dental, and Vision
• Wellness Program that incentivizes you with premium cost savings
• Employee Assistance Program to help you with life's challenges
• Basic Group term Life and AD&D to protect you and your family
• The opportunity to become a shareholder of the Bank through our 401k Retirement Plan
• Discounts on Pet Insurance
• Time off policies meant to support your work-life balance

INTERESTED?

This is a great opportunity to join a successful and growing organization. If you think that you could be the perfect fit, please apply now. Submit your resume and contact information for consideration.

Good luck and we look forward to hearing from you!

At Horizon Bank, we rely on diversity of culture and thought to deliver on our goals. To ensure this we seek talented, qualified people for all of our career opportunities, regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, veteran status, or any other protected classification under federal, state and/or local laws. Horizon Bank is proud to be an Equal Employment Opportunity/Affirmative Action Employer.