Job Details

JOB DESCRIPTION:

• Have a very strong customer service disposition with solid knowledge of multiple pc and tablet platforms including Dell, Macintosh, and Panasonic
• Experience supporting Windows 10, 11, Microsoft Office 365
• Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
• ServiceNow experience
• Experience and knowledge in ITIL process handling incident, change and problem management
• SCCM, Cisco AnyConnect/SecureConnect experience a plus
• Education requirement: Graduation from high school or the possession of GED, HiSET or TASC Certificate