Job Details
Child Support Officer
2026-02-04 Heart of Texas Goodwill Industries Temple,TX
Description:
Leadership Competency
Team, Departmental, Corporate Leader
OUR TEAM
Emotional Maturity and Respect
Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.
Integrity
Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.
Capacity for Change and Innovation
Serves as principal liaison to manage change.
Interpersonal Skills
Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.
Commitment to Development and Empowerment of Self and Others
Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.
OUR COMMUNITY
Commitment to Goodwill's Mission, Vision, and Values
Manages operations in accordance with Goodwill's Mission, Vision, and Values. Reinforces Goodwill's Mission, Vision, and Values with staff and the community.
Commitment to Diversity, Equity, and Inclusion
Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.
Community and Service
Effectively communicates the benefits and impact of Goodwill's services to stakeholders.
OUR GROWTH
Commitment to Excellence and Customer Service
Encourages staff accountability for meeting goals and producing high-quality results.
Business Acumen
Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.
Stewardship and Accountability
Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A criminal background check is required. The State Set-Asides Contract requires Goodwill to carry a ratio of 75%-25%. Meaning 75% of all our Temporary employees must have either a medical disability or a barrier to employment.
Minimum Skills:
A minimum of a high school diploma or general education degree (GED). Experience and education may be substituted for one another. Experience in interviewing and collections related to child support.
Certificates, Licenses, Registrations:
N/A
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is
Job Description Review:
I understand this job description and its requirements; and that I am expected to complete all duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I understand the job functions may be changed from time to time. I will be able to perform the essential functions of this position with or without accommodation. I understand that if I need an accommodation for this position, I will inform the supervisor or a representative from the Human Resource Department of my accommodation needs.
Printed Name
Signature
Employee ID#
Date
Discrimination Reports:
It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal.
Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws, rules, regulations, and guidelines. Any employees that deliberately violate this policy will be subject to disciplinary action.
Persons who believe Heart of Texas Goodwill has discriminated against them may file a discrimination complaint with the Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination.
Point of contact to file allegations of discrimination:
Compliance Officer
Location:1700 S New Road, Waco TX 76711
Phone Number: 254-###-#### ext. 450
Email Address: ...@hotgoodwill.org
SUMMARY: The position performs routine (journey-level) child support work. Work involves conducting investigations to locate or trace absent parents and to determine or establish paternity, enforcing court orders of child support, preparing case documentation, and monitoring cases. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.
This is a TEMPORARY position to start ASAP. Employees will be employed and paid by Heart of Texas Goodwill Ind. Inc. This position is not hired directly by the state's office but through Goodwill. This temporary position is through a State Set-Aside Contract aimed at helping people with disabilities find employment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Conducts investigations to locate or trace absent parents.
- Reviews and assesses cases to develop implementation strategies and determines appropriate subsequent actions.
- Monitors child support payments and refers delinquent cases for appropriate enforcement action.
- Prepares various documents relating to legal or other actions necessary to establish or enforce a court order for child support.
- Responds to inquiries concerning case status.
- Documents actions taken relating to cases.
- Explains program policies, procedures, and regulations to parents through individual interviews or seminars.
- Attends court with legal staff to update legal documents and assist in negotiations.
- May specialize in one or more child support functions such as location, establishment, or enforcement.
- May assist in negotiating agreed orders or other voluntary settlements.
- Perform other duties as assigned.
Leadership Competency
Team, Departmental, Corporate Leader
OUR TEAM
Emotional Maturity and Respect
Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.
Integrity
Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.
Capacity for Change and Innovation
Serves as principal liaison to manage change.
Interpersonal Skills
Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.
Commitment to Development and Empowerment of Self and Others
Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.
OUR COMMUNITY
Commitment to Goodwill's Mission, Vision, and Values
Manages operations in accordance with Goodwill's Mission, Vision, and Values. Reinforces Goodwill's Mission, Vision, and Values with staff and the community.
Commitment to Diversity, Equity, and Inclusion
Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.
Community and Service
Effectively communicates the benefits and impact of Goodwill's services to stakeholders.
OUR GROWTH
Commitment to Excellence and Customer Service
Encourages staff accountability for meeting goals and producing high-quality results.
Business Acumen
Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.
Stewardship and Accountability
Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A criminal background check is required. The State Set-Asides Contract requires Goodwill to carry a ratio of 75%-25%. Meaning 75% of all our Temporary employees must have either a medical disability or a barrier to employment.
Minimum Skills:
- Proficient with Microsoft Office Suite, G-Suite or related software.
- Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques.
- Skill in interviewing and in conducting investigations, in basic mathematics, and in the operation of computers and applicable computer software.
- Ability to analyze, interpret, and evaluate information; and to communicate effectively.
- Knowledge of legal principles, practices, and proceedings; of state and federal laws, rules, and regulations; and of agency administrative rules and regulations.
A minimum of a high school diploma or general education degree (GED). Experience and education may be substituted for one another. Experience in interviewing and collections related to child support.
Certificates, Licenses, Registrations:
N/A
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is
- Occasionally exposed to noise levels that vary from quiet to loud.
- Frequently required to communicate.
- The job requires using a computer.
Job Description Review:
I understand this job description and its requirements; and that I am expected to complete all duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I understand the job functions may be changed from time to time. I will be able to perform the essential functions of this position with or without accommodation. I understand that if I need an accommodation for this position, I will inform the supervisor or a representative from the Human Resource Department of my accommodation needs.
Printed Name
Signature
Employee ID#
Date
Discrimination Reports:
It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal.
Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws, rules, regulations, and guidelines. Any employees that deliberately violate this policy will be subject to disciplinary action.
Persons who believe Heart of Texas Goodwill has discriminated against them may file a discrimination complaint with the Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination.
Point of contact to file allegations of discrimination:
Compliance Officer
Location:1700 S New Road, Waco TX 76711
Phone Number: 254-###-#### ext. 450
Email Address: ...@hotgoodwill.org