Job Details

About the Role:

The Associate Consultant completes critical infrastructure management tasks, provides Tier 1 and Tier 2 support to clients and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill/experience-appropriate tasks both in-house and at our clients' offices, including new computer/device installation, peripheral connections and networking cabling. Other work includes assembling equipment quotations, monitoring alert conditions and interfacing with Sigma vendors.

Responsibilities

• Using a range of reporting tools, evaluate alerts and sub-optimal conditions and escalate to appropriate Consultant.
• Provide daily inspection of upcoming expiry items and communicate with appropriate Consultants.
• Based on predefined schedules, complete client infrastructure management tasks.
• Visually inspect server patch status, backups, logs, anti-virus, email and hardware checks.
• Provide automated remote monitoring of backups, ping status, disk space, etc.
• Under Consultant direction and following client-specific procedures, unpack, patch and test new client computers (workstations and laptops). If required, install various software applications including Microsoft Office.
• Deliver, install and test computers, peripherals and other devices as directed by Consultant.
• As directed, take ownership for resolving Tier 1 and Tier 2 support requests, including; virus scans/removals, password resets and device problems (printers, mice, monitors).
• Ensure equipment and parts are well organized, identified and easily accessible.
• Enter tickets for time spent on both client and Sigma (internal) work.
• Seek assistance in solving client problem from sponsoring Consultant and if unable to quickly determine course of resolution, escalate to Consultant or VP, Operations.

• Prior experience handling multiple customers at an IT consultancy or MSP a big plus
• Familiarity with modern operating systems
• Basic knowledge of networking and security concepts
• Comfortable with handling computer hardware including adding additional RAM and replacing hard drives, video cards and network cards
• Capable of basic problem identification/escalation and providing basic technical support including virus removal and software installation
• Physically capable of picking up and moving computer hardware
• Strong desire to build skill-set through self-directed education and coursework that lead desirable certifications
• Aspiration to become full-time Sigma consultant
• Must reside in Austin, TX or the surrounding area in order to accommodate client onsite visits

• Remote access technologies (VPN and RDS)
• Windows Server
• Active Directory
• File Systems and Shares
• Printers
• Mac and Windows Client Operating Systems
• Basic networking concepts (DNS, DHCP, NAT, subnets)
• Microsoft 365 and Related Technologies - Exchange Online, SharePoint, Teams
• Mobile devices (iOS, Android)

• Medical, dental, and vision insurance
• Life insurance
• Long-term disability
• Paid vacation
• Paid holidays
• SIMPLE IRA for eligible employees
• Stocked snack bar
• Company-sponsored outings
• Fitness center onsite