Job Details

Ecommerce Manager

Manage day-to-day ecommerce operations across Shopify and multiple marketplaces (Amazon, eBay, Lazada, etc.), ensuring accurate product listings, pricing, and inventory levels.

Monitor marketplace compliance, resolving listing or policy issues promptly to maintain account health and sales performance.

Oversee the Shopify store, ensuring seamless functionality, optimized user experience, and timely updates to products, collections, and promotional content.

Process and track customer orders across all channels, coordinating with logistics and suppliers to ensure accurate and on-time delivery.

Handle customer inquiries, returns, and order-related issues professionally to maintain high customer satisfaction.

Support marketing initiatives, including campaign execution, SEO-optimized content creation, and promotions to boost traffic and sales.

Analyze sales data, customer behavior, and marketplace trends to recommend improvements in listings, pricing strategies, and the overall buying journey.

Provide regular performance reports and collaborate with internal teams (marketing, logistics, design, IT) to drive ecommerce growth.

Stay up to date with industry trends and platform changes to maintain competitiveness and ensure best practices are applied.