Job Details

Join TurboTax as a Product Expert!

• Compensation: $24 per hour¹
• Earn a $405 Certification bonus³
• Flexible work schedule available between 8am and 12am midnight EST, Monday through Sunday
• Boost your earnings by an additional $5/hr from April 9-15 for all hours worked
• Quick 24-hour Certification³

Compensation Breakdown:

• Base Pay: $18.50 per hour, which includes a $3.00 Network Fee component
• Guaranteed hourly pay for all hours worked
• Weekly Bonus Opportunities:
  • Performance-based bonuses of up to $250 each week
  • Earn a $100 bonus when you work between 36 - 44.99 hours
  • Earn a $100 bonus when you work 45+ hours
• TNPS Performance Bonus:
  • Receive a $50 Gift Card for achieving 4 or more TNPS Promoters in a single day without any TNPS Detractors

As a Customer Service Representative, you will assist TurboTax customers with their inquiries regarding TurboTax products and tax return software. Your role includes providing support for downloading, logging in, getting started, basic navigation, importing documents, printing, filing, and basic tax questions. You will have ongoing support to ensure your success.

• Enjoy a $24 per hour pay rate¹
• Receive a $405 Certification Bonus for completing the TurboTax Product Expert certification³
• Take advantage of a $5.00 per hour Turbo Bonus Boost from April 9th to 15th; to qualify for this bonus, a minimum of 8 hours worked each day on April 13th, 14th, and 15th is required.
• Certification process spans 3 days
• Set your own hours, providing a work-life balance!
• Minimum of 25 hours per week required; if you'd like to work more, feel free to do so!¹
• Support will be available from an SME (Subject Matter Expert) during live calls, along with an MPS (Marketplace Performance Specialist) as your advocate.

Required Experience & Skills:

• No specific accounting background is necessary; we welcome enthusiastic individuals eager to learn and assist TurboTax customers.
• Strong communication skills are essential for effectively helping customers with TurboTax products and tax return software.
• The ability to empathize with our customers' needs while providing exceptional service is crucial.