PetSmart, Inc. - - Responsibilities: Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy; Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns; Delivers corporate strategy and profitability goals by executing the direction set leadership; Creates and posts schedules for the entire store and manages payroll weekly within a budget; Ensures compliance with policies and procedures and maintains a safe store environment