Baylor University Medical Center - - Responsibilities: Performs collection activities for assigned accounts.; Contacts patients, insurance companies, attorneys, employers, and physicians to resolve payment issues or arrange payment plans.; Contacts patients and insurance representatives by phone or mail to check claim status, obtain insurance information, check interim billings, and counsel patients on financial arrangements.; Maintains collection files on the accounts receivable system.; Processes accounts for write-off. Conducts thorough research on accounts to see if they qualify.