Job Details

CDL Schools / Troops Into Transportation (TCDLS/T2T) Program Representative

To present The CDL Schools / Troops Into Transportation (TCDLS/T2T) program to qualified prospective students by means of personal interviews and business to business contact.

Duties and Responsibilities:

• Responsible for creating new lead contacts from inbound calls or walk in customers
• Support admissions team with the objective of assisting prospective customers join the CDL program
• Greet all new/prospective students and guests
• Application data entry and upload/scan submission to admissions panel
• Submit loan documents to the Finance department for processing
• Enter all in person or over the phone appointment show and no-show data
• Responsible for maintaining the enrollment log, collecting additional payment, and application fees
• Support class coordinator by preparing training rosters, students schedules, and in-house appointments with reps or other team members
• Collect and maintain required student documents for building student files (paper and electronic)
• Provide administrative and appointment setting support to the admissions / recruiting team
• Conduct outbound call confirmations, text messages, and other electronic communications to support positive show rates and admissions / recruiting team
• Must be able to attend and participate in meetings/conferences as scheduled within the district, state, and other states
• Other duties as assigned

Education and Certifications:

High School Diploma or equivalent

Skills and Qualifications:

• Excellent communication and interpersonal skills
• Excellent organizations skills and attention to detail
• Strong analytical and problem-solving skills
• Excellent time management skills
• Strong proficiency with computer and web-based programs / software
• Proficient computer skills with Microsoft Office and Web Based CRM
• Strong customer service over the phone and in person