Job Details

Account Manager - Manufacturing Industry

As an Account Manager (Manufacturing Industry), you will lead a customer-facing team that supports medium to large distributors by delivering responsive service, accurate quoting, and proactive problem-solving. You'll strengthen key relationships, uncover growth opportunities, and ensure cross-functional alignment so customers receive a seamless experience from inquiry through delivery and after-sales support.

You will join the Molex Customer Service organization, partnering closely with Outside Sales, Marketing, Product Management, Engineering, Credit, and Operations. The team's mission is to enable profitable growth by providing reliable communication, timely solutions, and an excellent distributor experience.

What You Will Do

• Own key distributor relationships as the primary contact for assigned medium-to-large accounts, building trust and ensuring issues are resolved quickly and professionally.
• Drive revenue retention and growth by strengthening existing relationships, identifying expansion opportunities, and coordinating internal resources to capture additional demand.
• Ensure fast, accurate commercial support by overseeing quote quality, pricing communication, estimated delivery timelines, and order changes to improve customer confidence and win rates.
• Champion customer issue resolution by coordinating responses for delivery concerns, warranty/returns, and complaintsbalancing customer needs with business outcomes.
• Connect the organization around the customer by proactively communicating significant customer developments to Sales, Marketing, Management, and other departments to enable timely decisions.
• Enable technical and application support by coordinating with Engineering and Product Management when customers need product application guidance or technical clarification.

Who You Are (Basic Qualifications)

• Bachelor's degree from an accredited four-year college or university (or equivalent combination of education and relevant experience).
• 3-7 years of related experience in customer service, account support, inside sales, or distributor-facing commercial roles.
• Ability to read, analyze, and interpret business publications, professional journals, and technical procedures.
• Ability to write reports and business correspondence and present information effectively to managers, customers, and other stakeholders.
• Demonstrated ability to define problems, collect and analyze data, establish facts, and draw valid conclusions; able to interpret instructions in written, oral, diagram, or schedule form.

What Will Put You Ahead (Preferred Qualifications)

• Experience leading or coaching customer service teams supporting distributor or B2B manufacturing environments.
• Demonstrated success improving quote turnaround time, customer satisfaction, or revenue growth within assigned accounts.
• Experience partnering cross-functionally with Sales, Marketing, Engineering/Product, and Credit to resolve complex customer needs.
• Familiarity with order management, warranty/returns processes, and delivery issue resolution in a distribution setting.