Job Details

Community Relations Liaison

Salary Range $45,760.00 - $45,760.00 Salary/year Position Type Full Time

Overview

The Community Relations Liaison builds and strengthens relationships with businesses and community stakeholders to increase awareness of and engagement with Heart of Texas Goodwill Industries mission programs, donated goods retail stores, and sustainability efforts. This position maintains a high-level knowledge of mission and retail operations to connect potential partners with relevant Heart of Texas Goodwill Industries points of contact and assess engagement outcomes in their assigned region.

Description

Essential Duties And Responsibilities Include, But Are Not Limited To The Following As Other Duties May Be Assigned:

1. Promote the general goals and objectives of the Heart of Texas Goodwill Industries (HOTGW) to all business and community stakeholders.
2. Establish and maintain cooperative relationships with representatives of the community, customers, employees, and public interest groups.
3. Facilitate new partnerships for mission, donation acquisition, and retail.
4. Maintain and update a Community Relations toolkit with collateral and presentations for targeted stakeholder groups.
5. Share HOTGW marketing collateral with business and community partners through various communication channels and in-person.
6. Attend business and community events and meetings that align with Community Relations priorities in assigned region.
7. Identify potential external events for HOTGW to sponsor.
8. Secure sponsorships for HOTGW fundraising events.
9. Conduct presentations to educate stakeholders on HOT Goodwill.
10. Convene Goodwill sponsored events and meetings.
11. Assess stakeholder areas of interest and connect potential partners to the relevant internal Goodwill contact.
12. Collaborate with internal HOTGW departments to track new partnerships for mission, donation acquisition, and retail.
13. Maintain a database of Community Relations contacts and current partnership levels.
14. Collect and track key performance indicators for Community Relations reports.
15. Other duties as assigned.

Qualifications

Leadership Competency - Team, Departmental, Corporate Leader

Emotional Maturity and Respect - Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.

Integrity - Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.

Capacity for Change and Innovation - Serves as principal liaison to manage change.

Interpersonal Skills - Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.

Commitment to Development and Empowerment of Self and Others - Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.

Commitment to Goodwill's Mission, Vision, and Values - Manages operations in accordance with Goodwill's Mission, Vision, and Values. Reinforces Goodwill's Mission, Vision, and Values with staff and the community.

Commitment to Diversity, Equity, and Inclusion - Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.

Community and Service - Effectively communicates the benefits and impact of Goodwill's services to stakeholders.

Commitment to Excellence and Customer Service - Encourages staff accountability for meeting goals and producing high-quality results.

Business Acumen - Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.

Stewardship and Accountability - Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must pass a drug screen. A criminal background check is required. A driver's license check is required. Must show proof of current driver's license and minimum auto liability insurance coverage.

• Ability to drive for the company: Valid TX Drivers License and Insurance

Minimum Skills:

• Excellent oral and written communication skills.
• Effective planning and project management.
• Excellent presentation and public speaking skills.
• Ability to coordinate and manage events with internal and external partners.
• Ability to work flexible hours, evenings, and weekends when necessary.
• Ability to establish and maintain effective working relations with diverse populations.
• Ability to multi-task, prioritize and thrive in fast-paced, consistently changing environment.
• Proficiency in completing assignments independently and on time

Education and/or Experience, Technical Skills:

Bachelor's degree required. Preferred minimum of three years' experience in the practice of communications and business partnerships. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) or G-Suite expertise strongly preferred.

Certificates, Licenses, Registrations:

Must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may be required to lift up to 20 pounds. The job requires regular sitting and using a computer.

Work Environment:

While performing the duties of this job, the employee is regularly exposed to airborne particles (dust and lint). The noise level in the work environment ranges from quiet to very noisy.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Job Description Review:

I understand this job description and its requirements; and that I am expected to complete all duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I understand the job functions may be changed from time to time. I will be able to perform the essential functions of this position with or without accommodation. I understand that if I need an accommodation for this position, I will inform the supervisor or a representative from the Human Resource Department of my accommodation needs.

Printed Name - Signature

Employee ID# - Date

Discrimination Reports:

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal.

Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws, rules, regulations, and guidelines. Any employees that deliberately violate this policy will be subject to disciplinary action.

Persons who believe Heart of Texas Goodwill has discriminated against them may file a discrimination complaint with the Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination.

Point of contact to file allegations of discrimination:

Compliance Officer

Location:1700 S New Road, Waco TX 76711

Phone Number: 254-753-7337 ext. 450

Email Address: hr@hotgoodwill.org