Job Details

Student Services Coordinator

As a Student Services Coordinator, you will be the primary point of contact for the Georgetown Campus. You will be responsible for providing guidance and resources to students as they go through their flight training. You must demonstrate a passion for student engagement and willingness to help. You must be able to multi-task, have excellent problem-solving skills, and be driven to ensure the success of your student body. You must also be a team player that works well under pressure. The goal of this position is to ensure students have adequate support pertaining to their housing, student finance, and enrollment needs.

The position's responsibilities will fall into three areas:

• Housing Management
• Coordinate move-ins and move-out inspections to ensure proper documentation is recorded for each occupant.
• Responsible for ensuring units are clean and in proper repair for incoming student occupants.
• Provide guidance to the students to keep the living quarters clean and maintained in accordance with housing agreements and AeroGuard policies.
• Conduct regular monthly apartment inspections of all housing units. Provide guidance to the students to keep the living quarters clean and maintained in accordance with housing agreements and AeroGuard policies.
• Track inventory of student housing accommodation units and provided furniture and supplies within the units and within storage. This includes kitchen, bathroom, living areas, bedrooms, and other AeroGuard items available in units.
• Set up new apartment units for incoming students with furniture and supplies, which include kitchen, bathroom, living areas, bedrooms, and other AeroGuard items available in units.
• Build out furniture and set up apartment units for students use. This may involve moving furniture in and out of units.

• Student Finances
• Review student training account balances in person and perform outreach to ensure students act on making necessary payments.
• Collect student payments.

• Customer Service & Support
• Point of contact for student inquiries pertaining to housing, student finance, and student pilot
• Manage inbound email, student phone call volume, and in person visits.
• Help manage student start orientation.

With AeroGuard's projected growth, the person in this role must bring clarity and process to a fast-paced environment, but also be able to build scalable solutions for the organization to grow. The ideal candidate should possess:

• A track record of results-oriented success and exceptional customer service
• A self-starter attitude with the desire and will to succeed.
• Attention to detail and development of repeatable processes.
• Strong relationship building and communication skills.
• Ability to work collaboratively in a team environment with Enrollment Advisors and Enrollment Manager
• Flexibility to adjust and change as the business grows and changes.
• Supports and participates in the organization's Continual Improvement Program to comply with ISO 9001:2015 requirements by adhering to processes and procedures

Requirements:

• High School Diploma
• Two (2) years of housing and student finance experience preferred.
• Three (3) years of customer service experience.

Skills and abilities:

• Must possess excellent customer service, communication, organizational and interpersonal skills.
• Must be a team player, possess a strong work ethic and be able to coordinate multiple tasks while meeting required deadlines.
• Must be capable of working independently.
• Must possess strong time management skills and ability to work well under pressure.
• Able to multitask, prioritize, show extreme resourcefulness and problem-solving skills.

Housing/Property Management:

• Monitor Student Occupancy
• Monitor Student Work Order Requests
• Ability to identify problems or potential problems and effectively resolve them.
• Proficient driver with a clean driving history.

Knowledge:

• Microsoft Office (Word, Excel, Outlook)
• Hand tools.
• Internet navigation.

Equipment/Machinery Used:

• Computers and computer applications including Microsoft Office Suite.
• General office equipment such as facsimile, copier, laminating machine, etc.

Physical and Safety Requirements:

• The associate will be working in many environments inside and outside of the facility.
• Associates will have exposure to aircraft, flight training devices and other equipment.
• The position may require some lifting up to 50lbs.
• Position may require prolonged periods of sitting or standing as well as bending and stooping.

Others:

• Extreme attention to detail.
• Self-starter, does not wait for others to provide work, finds ways to keep busy or help others.
• Works with minimal supervision.
• Innovative/creative, finds faster ways to do things to save time to the organization and the client.
• Flexible/adaptable to fast changing pace and instructions according to client priorities.