Job Details

Assistant Branch Manager

Location: Killeen

The Assistant Branch Manager role is a pivotal position responsible for the efficient and compliant operation of the branch. This leadership role involves overseeing day-to-day operations, scheduling, goal achievement, and fostering a positive work environment. Additionally, the Assistant Branch Manager acts as a point of contact in the branch manager's absence and plays a crucial role in coaching and developing the branch team to ensure success while providing exceptional service to customers.

Responsibilities that we would like for you to be excited about:

• Always fulfill Relationship Banker and Senior Relationship Banker duties while setting the example for the team as a working Supervisor.
• Provide ongoing coaching and mentoring to team members to enhance their skills and continue to build relationships with our team through regular 1on1s to connect.
• Create development plans for employees to assist in establishing career paths, achieving sales targets and customer service goals.
• Foster a positive work environment by leading by example and maintaining open communication with team members.
• Build a network of business contacts and attend community events to increase the bank's visibility and attract potential customers, resulting in direct contribution to building the business via results and key performance indicators.
• Refer customers to specialized departments such as mortgage, wealth management and insurance.
• Assist in managing the branch budgets, controlling expenses, and maximizing profitability.
• Oversee daily branch operations by assisting with scheduling, audits and the logistical components of cash handling.
• Step in for the branch manager when they are absent, overseeing critical matters and maintaining branch operations, consistently demonstrating SWARM and other Relationship Banker duties.
• Other duties as assigned to include community involvement

What we would expect you to bring to the team:

• Bring a competitor spirit: Face problems squarely, rise to the challenge and make tough decisions.
• Be a creator: Show flexibility, adapt to change well and have fun.
• Bring an entrepreneur spirit: Show initiative, seek successes and be goal oriented.
• Producer: Remain organized, accomplish tasks, take leadership and maintain focus.
• Team Builder: Help build a top performing team while providing support and helping rally those around you.
• Stabilizer: Bring confidence, remain cool under pressure and balance priorities and time.
• Leadership: Have a passion to serve others and to build relationships.
• Sales Leadership: Have a passion to focus on and help meet corporate goals.
• Adaptability: Adapt in fast paced environment with constant interruptions.
• Detail Oriented: Focus and pay close attention to details.
• Emotional Intelligence: Show empathy and appreciation for others.
• Excellent Communication: Listen first and demonstrate strong verbal and written skills.
• Initiative: Be motivated to succeed in this role and attain goals due to own enthusiasm and interest.
• Positive Attitude: Keep a positive attitude and communicate openly with your manager.
• Conflict Management: Demonstrate the ability to convert a negative customer experience into a positive one.

Experience and Basic Qualifications:

• High School diploma
• 5 years of retail banking experience required.
• 5 years of supervisor experience required in a banking or retail environment with direct oversight of employees.

Qualifications that would be a plus:

• Bachelor's degree in business or finance
• Certifications or designations obtained in leadership.

Work Hours: Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am 1:00pm.

Extraco's Investment in You:

• Consumer Banking Training Academy that will provide you the tools and knowledge to be successful.
• Complete career path opportunities for your growth.
• Ability to take your progress in your own hands with sophisticated software to document your personal development.
• Partnerships throughout our branch network that can assist in your success.
• Regular 1on1 meetings and coaching sessions with your leadership team.
• Active approach to identify ways to improve the employee experience alongside the customer experience.
• Annual Retail Awards and Recognition Event to celebrate employee successes.

Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.