Job Details

* Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance* Accurately record customer reason for disputing transactions* Properly respond to customer inquiries regarding existing disputes* Research transaction entry modes and additional data* Meet assigned deadlines and goals* Regular and predictable attendance and punctuality* Other duties as assignedPosition level will be dependent upon internal and external experiencePhysical Requirements:* Must be able to remain in a sitting stationary position for extended periods of time* Constantly operate a computer and other office machinery* Ability to lift up to 25 poundsFCBI is an equal opportunity employer.* At least 18 years of age* High school diploma or equivalent* Working knowledge of Microsoft Office and general office equipment* Able to communicate in a professional manner verbally and in writing* Able to work independently to meet deadlines but remain flexible* Well-organized, with sharp attention to detail* Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions* Strong customer service skills (both internal and external customers)* Must successfully pass background investigation according to company policy* Must be able to get along with co-workers and work effectively in a team environment