Job Details

Job Description * Answer incoming calls * Troubleshoot and resolve technical problems; escalate accordingly * Act as a liaison between company employees and the IT support departments * Support and monitor various software, applications, and hardware * Perform follow-up calls to customers and other IT departments regarding tickets/issues * Effectively communicate with technical and non-technical audiences * Complete company-provided customer service training as required * Periodic travel may be required * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * May be required to climb ladders and perform overhead and under desk work * Ability to lift up to 50 pounds FNBT is an equal opportunity employer.a25371ca-cde7-4fb6-ba87-2cf40b156c8b