Job Details

* Accurate handling of customer Bank Account Verification requests, deceased customer claims, customer requests for POD beneficiary information, and incoming department mail
* Review legal documentation provided and reference any relevant laws and regulations to ensure requests and orders are processed in accordance with Bank and legal requirements
* Conduct any necessary research and processes account holds and releases, payments, invoices, and processing fees as appropriate
* Complete assigned tasks with little to no errors and handle a large volume of legal documents in an appropriate amount of time.
* Complete tasks accurately and in a timely manner to ensure compliance with state, federal, and banking regulations.
* Other tasks as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds FNBT is an equal opportunity employer. * High school diploma or equivalent
* At least 18 years of age
* Working knowledge of Microsoft office and general office equipment
* Able to communicate in a professional manner verbally and in writing with internal & external customers as well as teammates & management
* Able to work independently to meet deadlines but remain flexible as assigned job duties may change based on business need
* Well-organized, with sharp attention to detail
* Mental Demands: Work with frequent interruptions; emotional control under stress
* Strong customer service skills (both internal & external customers)
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment