Job Details

Statutory Process Specialist

Location: Remote – Work from Home

Department: Statutory Process

Reports to: Director, Collections & Statutory Process Operations

Job Type: Full-time

The Statutory Process Specialist is responsible for preparing FDCPA (Fair Debt Collection Practices Act) Notices, Statutory Notices, and Liens, requiring strong skills in account reconciliation—including posting charges, credits, payments, and periodically updating account balances. Strong mathematical abilities are essential. The ideal candidate will bring a high level of accuracy, attention to detail, and a solid understanding of collections processes.

Key Responsibilities

Include but are not limited to:

Statutory Process Account Management

• Serve as primary liaison for client and property management inquiries related to individual collection accounts, providing timely and accurate responses.
• Proactively manage assigned collection files, ensuring timely action and compliance with procedures and legal requirements.
• File and maintain valid liens; ensure statutory notices are prepared, sent accurately, and on schedule.
• Conduct thorough research of property ownership through deed and public records searches.
• Reconcile ledgers and account statements to ensure accuracy and consistency in financial records.
• Maintain detailed file documentation and provide comprehensive monthly status updates through written case notes and reports.

Compliance & Legal Adherence

• Ensure all collection activities comply with applicable federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA) and HOA assessment collection laws.
• Adhere to company policies and procedures in all collection activities.
• Stay informed on any changes in collection laws and best practices, ensuring compliance in all statutory notices.

Teamwork & Results

• Work with cross-functional teams to ensure alignment and efficient execution of processes.
• Meet or exceed individual performance metrics, including recovery rates, call volume, and successful payment arrangements.
• Work with team members to provide backup and support, ensuring good service delivery and meeting service level agreements (SLAs).
• Meet or exceed individual performance metrics, including SLAs and email management.
• Participate in team meetings to review best practices, provide feedback, and contribute to continuous process improvements.

Other Duties

• Special projects as assigned.

Qualifications

Education & Experience

• Bachelor's degree in office administration, business, or a related field preferred.
• Minimum of 5 years of experience in statutory processing, collections, or a related field.
• Experience with property management and community associations is a plus.

Skills & Competencies

• Strong understanding of statutory regulations and compliance requirements, especially within association collections.
• Strong organizational and multitasking abilities, with a focus on timely and accurate task completion.
• Ability to manage performance, set goals, and track progress effectively.
• Excellent problem-solving skills and the ability to address operational challenges in real time.
• Proficient with software tools such as Collectronic, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment.
• Strong communication and interpersonal skills, with the ability to collaborate across departments and with external clients.
• Knowledgeable about relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Able to work independently and as part of a team.

Working Conditions

• Location: Remote – Work from home.
• Occasional travel may be required, depending on job demands.
• Virtual collaborative, team-oriented environment

Physical Requirements

• Physical demands include the ability to lift up to 30 lbs.
• The employee is required to work at a computer for extended periods of time as well as talking on the phone for extended periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.