Job Details

About UsSince we opened Don Ringler Automotive, we've steadily grown to one of the region's best dealerships, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future. Here at Don Ringler, we believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team.We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence, you may be a great fit for our team.As our new Toyota Service ASM, you will be a face and voice for the dealership. We need a Service Advisor who is an expert in the art and science of customer service. While we prefer someone with experience, candidates with great potential will also be considered for training. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.Job ResponsibilitiesGreet service department customers promptly and courteously—attitude is everything!Listen to customers and clearly translate repair needs to techsUpsell additional services using low pressure, high integrity methodsProvide accurate repair/maintenance estimatesAdhere to policies on vehicle care and operationFollow up on each repair and keep customers informed of progressSell and manage extended warrantiesInspect repair quality and ensure all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsBenefitsMedicalDentalVision401(k)Basic Life InsuranceAccident & Critical Illness InsurancePaid TrainingShort Term DisabilityEmployee Purchase ProgramQualificationsEagerness to improveCollaborates well with others in a team settingStrong communication skillsPunctual and reliableHigh school diploma or equivalentExcellent customer service skillsBasic computer skillsPositive, friendly attitude, along with a customer service mentalityEnjoy working in a fast paced environmentWillingness to learn new technologyValid driver's license and clean driving record#J-18808-Ljbffr