Job Details

MCI Careers is looking for an Experienced Operations Supervisor in Killeen, Texas. This role involves overseeing a team of agents to deliver exceptional customer service across BPO campaigns. Key responsibilities include managing performance, coaching agents, and ensuring operational excellence. Ideal candidates should have a minimum of 3 years in a supervisory role within a BPO contact center, strong leadership skills, and proficiency in CRM tools. MCI offers competitive compensation and benefits, including paid time off, health benefits, and opportunities for career growth.#J-18808-Ljbffr